Terms and Conditions


PRESENTATION

The use of this website (visiting or purchasing of products) implies the acceptance of these terms and conditions. For better use of the website it is recommended that you carefully read the "Terms and conditions".

Atmosphere Design Fashion SRL reserves the right to make any and all changes without giving prior notice.

The clothings available at  www.bby.ro/en/ are manufactured and sold by Atmosphere Design Fashion SRL located in Ferdinand I Bulevard, no.124, bl.O13, ap.2, 2nd district, Bucharest, Romania. Trade Registration No.: J40/10310/27.10.2010, VAT No.: RO27633136  

www.bby.ro/en/ sells high quality products. These products are manufactured in Romania by Atmosphere Design Fashion SRL and carry a warranty as per the legal provisions regarding liability for the quality of the delivered products.

We guarantee the quality of our products, on the condition that the usage, commissioning, maintenance, storage, preservation and transport are all fully respected.

Atmosphere Design Fashion SRL does not sell products which are second-hand, defective or of lower quality than the applicable market standards.

The prices of products sold by Atmosphere Design Fashion SRL include 19% Romanian local VAT.

 

COPYRIGHT

Atmosphere Design Fashion SRL is not responsible for the misuse and misinterpretation of information on the website.

Photographs and information from the www.bby.ro/en/ website may be used solely with the approval of Atmosphere Design Fashion SRL

 

HOW DO I REGISTER AND PLACE AN ORDER

Navigate the website, study the products and prices and then add them to your shopping cart by clicking the "Add to cart" button.

While within the shopping cart you can make amendments to the selected products: you can change quantities or remove products. Before ordering the products in your shopping cart, you need to log in with your email address and password. If you do not have an account on our website, you can create one in the "Register" Section of  http://bby.ro/en/customer/account/create/

When you have finished selecting products and quantities, click "Order".

PAYMENT

For Romania, payment can be made via credit card or cash on delivery.
For the rest of Europe, payment can only be made via credit card.

  

PHONE ORDERS

If you have any problems in placing your orders online, please contact Customer Service at +(40) 372 716 925, Monday thru Friday, between 9 am - 5 pm, GMT +2.

 

ORDER STATUS

You can check the status of your order by logging in to your account http://bby.ro/en/customer/account/login/. You cannot check the status of your order if you do not have an account. After you have made a purchase, you will receive a confirmation email that will include information regarding your order registration number.

To cancel your order, please send an email with the order number and information regarding the order to customerservice@bby.ro

 

PROCESSING TIME

Orders are processed Monday thru Friday between 9 am and 5 pm. All orders are shipped by FanCourier for Romania and GLS for the rest of Europe. Processing takes at least 24 hours.

 

PRICE ADJUSTMENTS - VOUCHERS

For a limited time only, Atmosphere Design Fashion SRL is giving out vouchers for every purchase made. For every 100 RON spent, buyers receive a 10 RON voucher that can be used against a future purchase. Vouchers are non-transferable and are cumulative. They are valid for one month. Vouchers cannot be exchanged for cash and are valid only for purchasing products online on www.bby.ro/en/

Atmosphere Design Fashion SRL also provides discounts for purchasing several products as part of the same order. When the order contains more than 1 product, the buyer is entitled to a discount for each product purchased. The price of the first product does not qualify for a discount.

 

DELIVERY AND RETURNS

SHIPPING TAXES AND RETURNS: For Romanian cities covered by FanCourier, the shipping taxes are included in the cost of the product. For localities where FanCourier does not have a presence, a tax shall be calculated for each km from the FanCourier location to the delivery address. There is also the option of collecting up your products in person from the nearest FanCourier depot. For the rest of Europe, transport will be via GLS with the cost automatically added to your final invoice. Shipping times vary between 24 hours and 7 business days, both for national and international deliveries.

RETURNS: Should you wish to return a product, please contact us via email to customerservice@bby.ro or via phone at: +(40) 372 716 925 to begin the return process. After we have received and verified your request, you will receive a confirmation email. Currently, orders placed online must be returned to Atmosphere Design Fashion SRL in Bucharest, sector 4, Soseaua Giurgiului 14. We do not accept in-store returns at BBY Factory Store locations. The cost of return transport is the responsibility of the buyer. Any product sent to us cash on delivery shall not be accepted without prior notice. The price of the returned product shall be returned solely via bank payment order to an account in the name of the buyer. This means that we will need a valid bank account from you, as well as your Personal Numeric Code. The deadline for returning your money is 14 calendar days from receiving and verifying the product.

RETURN POLICY: Products may be returned within 10 working days of delivery. The tag must still be attached to the products; they must be unused, in their original packaging, with all the original documents. We will not accept merchandise that has been worn, modified or washed. In order to return a product you must notify us first via email customerservice@bby.ro or phone us at: +(40) 372 716 925 Product return shall be made with the same courier that you received the package through (FanCourier for Romania or GLS for deliveries to the rest of Europe), and transport taxes shall be paid by you. Your money shall be returned to you no later than 14 calendar days from receiving the product. Upon receiving the returned products, Atmosphere Design Fashion SRL reserves the right to refuse a return when the merchandise does not correspond to the return policy. Please allow 5-10 business days for processing returned products.

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