Delivery and Returns

SHIPPING TAXES & DELIVERY TIMES

For Romanian cities covered by FanCourier, the shipping taxes are included in the cost of the product. For localities where FanCourier does not have a presence, a tax shall be calculated for each km from the FanCourier location to the delivery address. There is also the option of collecting up your products in person from the nearest FAnCourier depot.

For the rest of Europe, transport will be via GLS with the cost automatically added to your final invoice.

Shipping times vary between 24 hours and 7 business days, both for national and international deliveries. 


RETURNS

Should you wish to return a product, please contact us via email to customerservice@bby.ro or via phone at: +(40) 372 716 925 to begin the return process. After we have received and verified your request, you will receive a confirmation email.

Currently, orders placed online must be returned to Atmosphere Design Fashion SRL in Bucharest, sector 4, Soseaua Giurgiului 14. We do not accept in-store returns at BBY Factory Store locations.

The cost of return transport is the responsibility of the buyer. Any product sent CASH ON DELIVERY shall not be returned without prior notice. The price of the returned product shall be returned solely via bank payment order to an account in the name of the buyer. This means that we will need a valid bank account from you, as well as your Personal Numeric Code. The deadline for returning your money is 14 calendar days from receiving and verifying the product.

 

RETURNS POLICY

  1. - Products may be returned within 10 days of delivery
  2. - The tag must still be attached to the products; they must be unused, in their original packaging, with all the original documents
  3. - We will not accept merchandise that has been worn, modified or washed
  4. - In order to return a product you must notify us first via email customerservice@bby.ro or phone us at: +(40) 372 716 925
  5. - Product return shall be made with the same courier that you received the package through (FanCourier for Romania or GLS for deliveries to the rest of Europe), and transport taxes shall be paid by you
  6. - Your money shall be returned to you no later than 14 calendar days from receiving the product
  7. - Upon receiving the returned products, Atmosphere Design Fashion SRL reserves the right to refuse a return when the merchandise does not correspond to the return policy
  8. - Please allow 5-10 business days for processing returned products.